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INSPECTION SAFARI: My New Wood Floors Are Scratched!

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Image of Scratched Wood Flooring

Wood floors scratch. That is a fact of life. All wood floors are stained and then a protective finish is applied over the stain. Unfinished wood floors are stained after installation. Then the protective coat is applied. Once installed, factory finished wood floors are ready to use. While these finishes are hard, they are not scratch-proof. And you’ll notice the scratches more with darker colors and less with lighter colors.
I recently inspected a factory finished solid bamboo floor. The consumers, who had self-installed the wood in a hallway and bedroom, complained to the retailer that the walnut finish scratches too easily.
This older home was located in the dusty backcountry. The family sold turkey and chicken eggs from their front yard.
The couple had purchased and installed a light colored bamboo flooring for the living and family rooms a few years ago. They love the look of the hard surface. When they decided to replace the carpet in the hallway and bedroom, they discovered that this particular bamboo floor is no longer available. So after much searching, they decided to buy and install the dark wood floor that I was commissioned to examine.
I noticed many installation related problems, including the fact that they “floated” the floor rather than attaching it to the subfloor, as was required. However, none of the installation problems had anything to do with the scratching.
The floor was badly scratched through the finish in the bedroom near a dresser and the floor of the bed. The consumer stated that the dresser legs have felt pads to protect the floor. The bed rollers are a hard plastic. She further stated that they were “very careful” when they put the furniture back once the installation was finished so that they would not scratch the wood.
I took an uninstalled board out of a box to examine the finish. An improperly cured factory finish will peel off. Sometimes a thumbnail scraped across the board scratches it. Sometimes a plastic putty knife will damage the finish. Sometimes painters tape will pull off the finish. I was unable to scratch the finish of this board using any of these methods.
I noticed that the scratches went through the finish into the light colored wood below the stain. From the location and shapes of the scratches, it was obvious to me that soothing had been dragged across the floor. Careful observation made its apparent that the felt pads under the dresser were full of grit and sand. The plastic wheels on the bed were also damaged by grit.
It was obvious to me that there was nothing wrong with the finish of this solid bamboo floor. The type of deep scratching that I observed amounted to abuse. Any wood floor would scratch under similar conditions.
You must be especially careful to protect darker wood finishes against scratching. I have even seen toenails from a large, active dog badly scratch a dark wood floor.


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